Do I need a database to store the conversations?

Yes, MS SQL server database or Access database is needed on your server. All information is stored on your server and you can access it anytime from anywhere by using your site application. 

Can I create pre-defined messages to send to my visitors?

Yes, default notices for 'Welcome', 'Closed', 'Paused' and 'Finished' are set up to send automatically at the appropriate time. These are fully editable. 

You can create as many pre-defined messages as you like for subsequent inclusion in conversations. There is quick access to these messages from the main window.

All pre-defined messages can include text, images and URLs.

Can I request the Visitors name or other information before starting a conversation? or have the users to register, before entering the chat room.

Yes, you can. LiveCustomerSupportChat provides an extensible front-end that allows you to gather as much information as you need before starting a conversation - by the ip and email is displayed. For LiveCustomerSupportChat you can have visitors to register, before entering the chat room by "Make this variable true if you want Authentication Check else make it false" AuthenticationCheck = true in config.asp and provide the name of the table by which you want to check the user name and password. If user is not already registered with you then you can forward that user to your registration page by changing this variable in config.asp
"Enter complete address of register link to be opened when user clicks for new registration."
AuthRegisterLink = "http://www.LiveCustomerSupportChat.com/ register.asp" change the domain name and the file name to your registration page.
The part of the coding looks like this in config.asp , If you want the user to register beofre they initate chat then the variable AuthenticationCheck = false sould be true instead of the false and it should point to the database and table by which you want to authenticate.
'*****************
'For Authentcation Check Use The Below Variables
'*****************
public Authmyconn
public AuthmyDatabase
'If using DSN the set this variable true else false
useAuthDSN = false
Make this variable true if you want Authentication Check else make it false
AuthenticationCheck = false
Enter complete address of register link to be opened when user clicks for new registration.
AuthRegisterLink = "http://www.vbasp.com/register.asp"
'This is For SQL
'When using DSN Less Connection Use the Following Authstr4 variable with machine name or servername,i.e
when useAuthDSN = false
'When using DSN Connection Use the Following Authstr4 variable with DSN name,i.e when useAuthDSN = true
Authstr4="sql.chatinflash.com" 'machine name or servername
'Authstr4="testSQL" 'DSN Name
Authstr5="chatinflash" 'database name
Authstr6="sa" 'username
Authstr7="pass" 'password
AuthTable="Authenticate" 'table name
AuthUserField="strUserName" 'User Name Field
AuthPasswordField="strPassword" 'User Password Field
AuthPermissionField="intPermissions" 'User Permission Field
'*****************
This is for Access
When using DSN Less Connection Use the Following Authstr4 variable with machine name or servername,i.e
when useAuthDSN = false
When using DSN Connection Use the Following Authstr4 variable with DSN name,i.e when useAuthDSN = true
Authstr4 = server.mappath(".") & "\board.mdb"
Authstr5=""
Authstr6=""
Authstr7=""

'*****************
'*****************
If this is a litle compilcated for you then please don't hesitate to contact us. We will need the database name, table name , and filed names by which you want authenticate the users. Plus where you want the users to go if they are not already registered with you.

Can I use my existing members database to check the authentication of the user and then allow to chat .

Yes, In Config.asp change the variable "Make this variable true if you want Authentication Check else make it false" AuthenticationCheck = true and then change the value for the database connection to your own exisiting database in these variables. Authstr4="SQLIP" machine name or server name Authstr4="DSN" Uncomment this if using a DSN and enter the DSN Name Authstr5="database" database name Authstr6="sa" username Authstr7="password" password AuthTable="Authenticate" table name AuthUserField="strUserName" User Name Field AuthPasswordField="strPassword" User Password Field AuthPermissionField="intPermissions" User Permission Field Changing the values in the above variables will check the authentication of the visitor in your existing database fields and then only the visitors can chat. Please see the upper question for more help on this.

Can I use my own banners and advertising in the chat room ?

Yes, In fact you can also sell the banner space also and display their banners. You have the html page in front of you and you can change or add anything in html page. You can do this easily by adding our chat module into your existing html page with banners or If you plan to get professional help in creating banners and implementing on your site or need to get customized Chat then please feel free to contact us and we will be pleased to help in cost effective way for nominal charges. On the right hand side of the chat page there is ample of space left and you can add banners or html code of banners. By selling banners you can make some extra money.

.

Will customers have access through a firewall?

Yes, all communication is HTML based and therefore passes through firewalls as easily as any web page would.

What does my license fee actually buy?

LiveCustomerSupportChat is licensed per domain basis, so one license allows you to offer help desk service or chat or Poll or ShoutBox on one domain. Please see the rate card for other services. Your license fee also entitles you to free setup support! Webmasters please Contact us if you plan to use on multiple domains or want to resell or co-brand it. Web designners / web developers get 50% of on second license purchased for your cleints.

Can I use LiveCustomerSupportChat if my web site is on a shared web host server?

Yes, LiveCustomerSupportChat works equally well in a shared and  non-shared hosting environments.

I use Microsoft FrontPage^® - will I be able to use LiveCustomerSupportChat?

Yes, LiveCustomerSupportChat can be used regardless of what tools you use to create or maintain your site. You will need to upload the  asp pages, and .swf (flash movie) using FTP however if you are having difficulty with this we can install the system for you.

Does support cost extra?

No, email support is included in the purchase price for 30 days. 

What are the LiveCustomerSupportChat system requirements?

• Works on Windows 2000 or 2003 Web servers;
• Works on dedicated, virtual & shared Web hosting services
• A domain name where you want to install chat or live support

PC requirements include:

• A minimum of 64M RAM and 266 MHz processor
• Recommended is 128M RAM and 450 MHz processor
• Internet connection

What do I need to know to install LiveCustomerSupportChat?

Where do I find the Software and the HTML code to put on my web site?

After you sign up as Operator / Moderator go to domain settings, and domain you want to track and then click on button "Create HTML" please copy and paste his code to the page. This tag will bring Online/Offline image on the page. Visitors can click this image to chat with you if you are online. If you are offline offline image is displayed automatically and when they click on this they are directed to a contact page so visitor can send email message to you. All this is hosted on your domain so all chat conversation and all emails are directly in between and the visitor no third party is involved which mean your conversation is private and secured.

How do I use the LiveCustomerSupportChat software ?