Live Chat Software Live Support Software Customer Support

LiveChat - Through our online chat our customers will be able to contact us very easily. We will be able to learn their needs and provide them with appropriate information, which will help with the selling process.

LiveChat ContactCenter

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LiveChat Review

Contact Center is an advanced customer attendance tool.

Through our online chat our customers will be able to contact us very easily. We will be able to learn their needs and provide them with appropriate information, which will help with the selling process.

By using the customer invitation function your operators can actively invite customers to chat. The system allows both manual and automatic Invitations.

Real-time user monitoring enables getting information about service users` activity. Which web page is the most popular one, where does the user spend the most time, how often does he visit the website, and how many conversations did he have with the operators.

Generating tallies and charts of the amount of conversations, chat invitations and time devoted to customer service by particular operators.

Features

Web communicator:

Live chat

The intelligent button

A multimedial invitation

The customer interface

The "after hours" form

Operator`s application:

Customer chat

transfer to the operator

Auto-invitation

Customer details

Opening WWW websites

The knowledge database

Communication with the others

IM mode

Remote customer desktop control

Other IM protocols

Monitoring

Chat invotation

Organising the address book

Sending files

Dual WWW browsing

Operator`s picture

Customer and address filters

The administrative panel:

Licence management

Coded connections

Creating operator groups

Button personalisation

Readiness priority

Logical criteria

Activity analysis

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