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Advanced Call Center - Answering Machine Software

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An advanced, yet simple-to-use answering machine software with Caller ID for your voice modem.

Answering machine software with personal greeting messages takes your telephone messages while you are away.

Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings and caller's name announcement with speech synthesis.

"Black" and "white" lists filter calls based on caller database, call origin and other parameters.

Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings, call recording, and caller's name announcement with speech synthesis. "Black" and "white" list functions filter calls based on caller database, call origin and other parameters.

You can map personalized greetings to callers, organize information in phone books and record conversations.

Advanced features include pager notification, sending call details and voice messages over e-mail, and starting an external fax program when an incoming fax call is recognized.

Tightly integrating voice modem with the sound card, Advanced Call Center offers a feature that leading competitors do not - real time voice transfer from telephone line to PC sound system, so you don't need an extra speaker attached to the modem! Runs as a tray application when idle, uses minimum system resources, and automatically frees the modem for an Internet connection. Lastly, Advanced Call Center looks just as great as it works!

Caller ID Software

Advanced Call Center utilizes your modem and Caller ID detection (also known as Calling Number Delivery) to identify incoming telephone callers. Caller ID is a service that lets you screen your calls, so you only answer the call when you want to.

The program supports Caller ID systems used in the US and Canada, the United Kingdom (British Telecom), Australia and New Zealand.

The program maintains a telephone number database including custom sound alerts for a caller, as well as other caller's details. It provides a per-caller customizable ring alert sound and a pop-up window to notify you about an incoming call.

Call can be accepted or rejected by you or by the program itself. You won't even hear rings from blacklisted callers, once they are identified. The program is able to block unwanted calls, including blocked (private) numbers, out of area calls and those calls that were not identified.

Advanced Call Center works with Number Only Caller ID service as well as with Name and Number service. It is able to match the phone number against names that you store in a phone book. This allows users with Number Only Caller ID to see the name of the caller or substitute Caller ID name with more readable one.

Built-in Address Book

Once you have entered the details in the Advanced Call Center Address Book, every time you receive a call, their name and telephone number will appear. You will hear a distinctive ring pattern once you assign that caller a unique ring sound or melody. You can even block an unwanted caller by automatically redirecting calls from that telephone number to the answering machine.

Smart Software Answering Machine

Advanced Call Center features extensive call answering capabilities. Incoming calls may be recorded and saved to a WAV file, which can be played back by the program or the standard Windows Media Player / Sound Recorder. You can monitor the current conversation through the sound card.

When the telephone rings, Caller ID information is received as a series of special codes after the first or second ring. The program attempts to match the caller's identity with it's internal database. Depending on the caller's status (White listed, Normal or Black listed), and group options set, the call can be routed to the answering machine, answered normally with the handset, or even dropped immediately. Individual entries in the database can be assigned personalized greetings.

In telephone answering machine mode, callers hear a greeting message and a beep after which they may record a voice message. The allowable recording time can be adjusted from a few seconds to several hours. When a caller disconnects, the program stops recording and hangs up. Greeting messages can be customized depending on per-caller basis.

The program can record all or part of the conversation to a sound file, and play it back to the recipient or through the local sound card at any time.

There are several actions that can be assigned for every type of calls: hang up/do not answer, block the call (your telephone stops ringing), answer immediately or after specified number of rings, record message or start answering machine sequence; set caller on hold and play music. It is possible to set up the program to record all incoming calls and every call originated from within ACC.

Remote Access to Messages

It is possible to control the answering machine remotely. Remotely available actions include message retrieval, leaving a message, changing the default greeting, and more.

Recorded answering machine messages can be heard remotely from any touch-tone telephone via Remote Retrieval function

Call Forwarding

Advanced Call Center is able to notify the user about an incoming call via numeric or alpha-numeric pager and/or via e-mail. E-mail announce can include full voice message left by remote party to the answering machine as a wave file. It is possible to forward different callers to different e-mail addresses, or selectively block paging or mailing of a caller.

Voice Announce

The program can announce call details in voice. When someone calls in, their name and/or telephone number will be announced by computer's voice. This is useful if you are in another room and wish to know who is calling. You can then choose to answer or not.

Features List

Identifying Who's Calling

Message Notification

Answering Machine Software and Telephony

Managing Your Contacts

Dial-out Capabilities

Telephony Device - Way2Call Hi-Phone DeskTop™ is a hardware device that works with the telephone line instead of (or in parallel with) your voice modem. Features full TAPI compatibility, Caller ID (US, Canada and Australia compatibility), and exceptional playback/recording quality. You do not need a voice modem to handle your IVR applications if you have this device.

Call Display

In order to be able to receive Caller ID information you have to subscribe to a Call Display service from your telephone company.

The majority of voice modems supports Caller ID standard used in the US, Canada, Australia and New Zealand. For the United Kingdom, however, only a few brands include Caller ID support. These brands include:

If a US-manufactured voice modem is used in Canada we recommend setting our software for "ETSI" Caller ID service where appropriate.

Telephony Cards

For professional quality and a complete set of features we recommend using one of the following telephony boards:

Voice Modems in Windows

Support for voice modems in Windows operating systems is limited. This is explained by the limitations imposed by the voice modems, as well as the limitations of their drivers.

Microsoft provided telephony developers with a way to access all telephony devices, such as telephony boards or voice modems, in a unified manner. This set of interfaces is called TAPI (Telephony Application Programming Interface). Particularly for voice modems, a 'Unimodem' (a universal modem driver), and later a voice capable version 'Unimodem V', was developed. Unimodem was designed to work with any modem, but it has severe limitations.

Microsoft never supplied a voice enabled version of TAPI for Windows NT, meaning that there is no voice mode support under NT4. Later versions of operating systems do support voice mode.

Limitations Of Voice Modems

Voice modems vary considerably in quality as far as voice functions are concerned. Data and fax communications with modems tends to be reliable and have few significant limitations apart from speed. The modems were originally designed for data and fax applications, voice functionality being added to some models as an extra sales feature rather than as a primary function. The quality of different modem models from the same manufacturer can also vary from good to very poor, and as the manufacturers seem to change their models on such a regular basis, it makes it very difficult to recommend the best modems to use.

List of Compatible Voice Modems

After extensive testing of multiple units provided by various manufacturers, we concluded that Way2Call HiPhone Desktop and Stylus devices, while not being exactly voice modems, provided the best reliability and features. www.way2call.com

External fax/voice modems ZOOM 2948L, 2945L, 2949L, and ZOOM 3049L provide the best quality and reliability among the modem hardware. Estimated price: $70-90. www.zoom.com

Among the internal models, ZOOM 3025L, 2920, 2925L, and 2928L. All ZOOM models tested were with the Lucent (Agere) chip set. Estimated price: $50 - 80. www.zoom.com

USRobotics Sportster Voice modems, while no longer manufactured, provide acceptable quality. Estimated price: $60-100. Make sure to get a voice model; Performance and Performance Pro are not compatible. www.usrobotics.com

Creative Modem Blaster 56 Flash II Internal Modem (Conexant chip set) also provides good quality. Estimated price: $90-100. www.creative.com

Do not:

Do not use or purchase for hosting IVR applications the following types of modems.

An advanced, yet simple-to-use software answering machine for your voice modem. Call monitoring and logging, Caller ID with pop-ups and voice alerts, white and black lists, customizable and personalized greetings, conversation recording, remote access to messages, voice mail, and more.

Upgrade from the previous versions of Advanced Call Center. In order to complete the order please provide your original order ID.